WEST COAST TRANSIT CASE

Case info: 200 words per Question, Total 600 words

1. Define the three criteria for evaluating effective team/group work and analyze whether the “team” assembled by Bernie Hollis and Pete Denson is effective or not.

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The 3 criteria of effective team:

task performance, an effective team achieves its performance goals in the standard sense of quantity, quality, and timeliness of work results.

member satisfaction, an effective team is one whose members believe that their participation and experiences are positive and meet important personal needs. They are satisfied with their team tasks, accomplishments, and interpersonal relationships.

team viability, the members of an effective team are sufficiently satisfied to continue working well together on an ongoing basis.

2. Provide a review of each of Tuckman’s five stages of group formation and identify what stage(s) are evident in the case. Explain your answer.

Tuckman’s five stages:

forming stage of team development, a primary concern is the initial entry of members to a group.

storming stage of team development is a period of high emotionality and tension among the group members.

norming stage of team development, sometimes called initial integration, is the point at which the members really start to come together as a coordinated unit.

performing stage of team development, sometimes called total integration, marks the emergence of a mature, organized, and well-functioning team.

adjourning stage of team development is especially important for the many temporary teams such as task forces, committees, project teams, and the like.

3. Define Schein’s three behavioral profiles roles during team entry and identify how the profiles are demonstrated in the case. Explain your answer.

Schein’s three behavioral roles:

The tough battler is frustrated by a lack of identity in the new group and may act aggressively or reject authority. “Who am I in this group?”

The friendly helper is insecure, suffering uncertainties of intimacy and control. This person may show extraordinary support for others, behave in a dependent way, and seek alliances in subgroups or cliques.

The objective thinker is anxious about how personal needs will be met in the group. This person may act in a passive, reflective, and even single-minded manner while struggling with the fit between individual goals and group directions.

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