Various needs within an organization

You will be asked to fill various needs within an organization. Many decisions will be dictated by company policies. However, many will require you to make sound decisions based on your experience and ethics. Please answer both of the following issues.

  1. You have a problem with the phone system that is affecting only two users out of fifty. The main phone system server is located in the computer room. The phone technician indicates that he needs to reboot the phone system. How do you handle this need?
  2. You have a problem with the phone system that is affecting all users. The main phone system server is located in the computer room. The phone technician indicates that he needs to reboot the phone system. How do you handle this need?

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