SLA Establishment

Primary Response: Within the Discussion Board area, write 200–250 words that respond to the following questions with your thoughts, ideas, and comments. This will be the foundation for future discussions by your classmates. Be substantive and clear, and use examples to reinforce your ideas.

For this Discussion Board, please complete the following:

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SLA Establishment
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It is common knowledge that the service-level agreement (SLA) document is the most important and effective communication tool between the information technology (IT)) department and its clients, which are all other departments within a company. This is because the SLA clearly defines all of the responsibilities of the IT department and its clients under every typical business operation situation.

For this assignment, discuss the following:

  • What would happen if no SLA was established between an IT department and other departments?
  • What would be 1 important thing to consider to build a successful SLA?

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