Quality is a concept that may seem easy to define but can be a little illusive. The purpose of this discussion is explore the definitions of quality from an objective and subjective perspective. Your answers should be logical and use standard English grammar and spelling in your posting.

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•  Find a short definition of quality (cite your source) and share it with the class.

•  How does this definition fit a product or service you have used?

•  Identify a product or service you have recently used and discuss how the level of quality made you feel.


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