Monitoring Services

Once the referral is made, monitoring service delivery becomes the focus of case management. Monitoring services is more than following-up on the contact; it may mean offering information, intervening in a crisis, or making another referral. The case manager continues to work in the roles of broker and mobilizer throughout this phase of service coordination. In  monitoring services , the case manager reviews the services received by the client, any conditions that may have changed since the planning phase, and the extent of progress toward the goals and objectives stated in the plan. This review can occur as often as once per day or three times per week, or as little as once per month or once per year, depending on the goals of the program, caseload of the helper, and resources available.

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