1.__________ __________is the kind of listening people engage in for pleasure. It might occur when listening to poetry or children playing. It involves the listener seeking out signals or messages that she wants to hear.

Corrobative listening

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Demonstrative listening

Appreciative listening

Explanative listening


2.Being aware of one’s own _________ _______ can help a person listen more effectively.

personal filters

great ideas

careful observations

sound beliefs


3.The _______ __________ offers a set of pointers to the kinds of behaviour that communicate a sense of presence to the speaker. These need not always be adhered to strictly. They are not rules, rather they are reminders of the importance of non-verbal behaviour. The listener?s body is a vehicle for communication and she should constantly be aware of all the cues and messages she is sending.

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