Different Kinds of Content and Relational Conflicts

Conflict on the Content Level Content conflict involves struggles between leaders and others who differ on issues such as policies and procedures. Debating with someone about the advantages or disadvantages of a particular rule is a familiar occurrence in most organizations. Sometimes these debates can be very heated (e.g., an argument between two employees about surfing the internet while working). These disagreements are considered conflicts on the content level when they center on differences in (1) beliefs and values or (2) goals and ways to reach those goals.

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Different Kinds of Content and Relational Conflicts
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