Continuous quality improvement (CQI)

  • Part¬†
    Continuous quality improvement (CQI) refers to the process of continually assessing and adjusting a program or service components to address problems or enhance results. The CQI process is dynamic and ongoing, guided by input or feedback from individuals receiving the services. Additionally, buy-in and support from the staff, particularly staff responsible for implementing program changes, are critical to an agency’s CQI efforts. Selecting the right individual to lead an agency’s CQI efforts is important if these criteria are to be achieved.
    Using the South University Online Library or the Internet, research about CQI in public health systems.
    Based on your research, respond to the following discussion points in relation to CQI activities:
  • Describe the ideal traits or characteristics of the person or team who would spearhead the CQI process.
  • Examine how CQI leaders can garner support and buy-in from staff responsible for CQI activities.
  • CQI leaders are critical to the success of an agency’s CQI efforts. Effective CQI leaders help establish a shared vision and purpose provide direction, and ensure the availability of resources and the right environment required for success.
    Respond to the following discussion points in relation to managing CQI efforts:
  • Examine the advantages and disadvantages of assigning an existing staff person to manage CQI efforts versus engaging an external contractor.
  • Explain which of the two you would recommend for managing CQI efforts.
  • Reference:
    Institute of Medicine of the National Academies. (1988). The future of public health. Retrieved from


and taste our undisputed quality.