Communication Experts

Activity 1: Communication Experts
Name: Section: Date:
Group Work: (Trio) Study the different cases below and present an analysis of the communication concepts involved
in the situation. Use the specified format.
Case 1: Jack believes he gets along great with his colleagues at work, but if you were to ask any of them, they would
say that Jack is “intimidating” and “very intense.” Rather than just look at you, he seems to devour you with his eyes.
And if he takes your hand, he lungesto get it and then squeezes so hard that it hurts. Jack is a caring guy who secretly
wishes he had more friends, but his nonverbal awkwardness keeps people at a distance and limits his ability to
advance at work.
Case 2: Arlene is attractive and has no problem meeting eligible men, but she has a difficult time maintaining a
relationship longer than a few months. Arlene is funny and interesting, but even though she constantly laughs and
smiles, she radiates tension. Her shoulders and eyebrows are noticeably raised, her voice is shrill, and her body is
stiff. Being around Arlene makes many people feel anxious and uncomfortable. Arlene has a lot going for her that is
undercut by the discomfort she evokes in others.
Case 3: Ted thought he had found the perfect match when he met Sharon, but Sharon wasn’t so sure. Ted is good
looking, hardworking, and a smooth talker, butseemed to care more about histhoughtsthan Sharon’s. When Sharon
had something to say, Ted was always ready with wild eyes and a rebuttal before she could finish her thought. This
made Sharon feel ignored, and soon she started dating other men. Ted loses out at work for the same reason. His
inability to listen to others makes him unpopular with many of the people he most admires.

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