Active Listening

Active listening and expressing your empathic understanding are very important as you engage with and create working relationships with your clients. As you empathize with your clients you must be aware of your reactions, thoughts, and feelings and differentiate your thoughts and feelings from your clients’ experience. Your goal is to understand your clients’ perspective.

Respond to the following:

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1. Summarize what you learned about the importance of active listening and expressing your understanding.

2. Define and discuss the use of each of the following skills:

a. Reflecting content

b. Reflecting feelings

c. Summarizing

d. Reflecting meaning.

3. Summarize why it is so important to communicate your understanding of your client’s unique experiences.


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